Terms of Service

Using Our Services

These terms govern your use of Lunova Services's website, customer portal, and booked services. By requesting a quote, booking a service, or creating a portal account, you agree to these terms and to our Privacy Policy.

SMS Messaging Program Terms

You opt in to this program by checking the SMS consent box shown when you sign in to the customer portal with your phone number. By opting in, you agree to receive recurring SMS text messages from Lunova Services, including booking confirmations, arrival windows and reminders, account notices (e.g. login codes, invoice or receipt links), and occasional promotions or seasonal offers.

• Message frequency varies based on your activity and upcoming appointments.
• Message and data rates may apply.
• Reply STOP at any time to opt out, or HELP for help.
• Consent to receive SMS messages is not a condition of purchasing any service. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Supported carriers are not liable for delayed or undelivered messages.
• See our Privacy Policy for how we handle the information collected through this program.

Booking & Payment

Quotes are estimates based on the information you provide and may be adjusted after an on-site assessment. Payment is due upon completion of the service unless otherwise agreed in writing.

Our Service Guarantee

Booked services are covered by the Lunova Redo — see the full guarantee terms for what it covers and what it does not.

Contact Us

If you have questions about these terms, Email us or call (816) 315-1305.